Privacy policy

Scope and operator

PlinthWeb is a service brand operated by BUSINESS MATE HOLDINGS LLC, a Florida limited liability company. This policy applies when you visit plinthweb.com, use its project-planning tools or assistant, or contact PlinthWeb about a potential engagement.

It does not replace a client-specific agreement, privacy notice, or data-processing addendum for information processed on a customer’s instructions during a paid engagement. Customer websites and third-party platforms have their own policies.

Information we handle

The information involved depends on how you use the site. You can browse most pages without identifying yourself.

• Information you provide, such as your name, email address, company, website, service interest, project description, message, links, files, and other business context you choose to send by email.
• Project-form drafts and assistant-prepared project details stored in your browser session so you can review them before sending anything.
• Assistant messages, the current page path, language, and a random session identifier used to produce and protect the chat experience.
• Preference data, including language and light or dark theme selections.
• Limited technical and security data that hosting infrastructure ordinarily processes, such as request time, IP address, user agent, referring page, response status, and abuse-prevention signals.

Cookies and browser storage

PlinthWeb currently uses functional storage rather than advertising cookies. The NEXT_LOCALE cookie remembers a selected language for up to one year. Local storage may remember the selected theme. Session storage holds a random assistant session identifier and any project or contact-form draft for the browser session.

The site prepares the project form for your review and editing. Confirming it validates and retains the project details in your browser; it does not submit them invisibly and does not transmit the inquiry to PlinthWeb. You decide whether to send the information through the direct email link. You can clear cookies and browser storage through your browser settings, although preferences and unsent drafts may then be lost.

AI assistant

The assistant is limited to guidance about PlinthWeb services, pricing, portfolio, site navigation, and preparation of project information. When OpenAI mode is configured, your messages and limited context—including the current page and session-safety signals—are sent to OpenAI to generate a reply. The implementation requests no API response storage by setting store:false and does not intentionally persist chat transcripts in PlinthWeb’s application database.

OpenAI, hosting, network, and security providers may still process limited data under their applicable terms, security practices, and legally required retention; these providers may still handle data even though PlinthWeb does not persist the transcript. Do not enter passwords, payment or banking details, government identifiers, health information, legal case details, trade secrets, regulated data, or other information that is not necessary for a preliminary project discussion.

Why we use information

We use information to operate and secure the site, remember requested settings, provide assistant replies, preserve a draft within your session, respond to messages, evaluate project fit, prepare proposals, maintain business records, enforce applicable terms, prevent abuse, comply with law, and establish or defend legal claims.

Where a law requires a legal basis, the basis may be your consent, steps requested before entering a contract, performance of a contract, compliance with legal obligations, or legitimate interests such as operating, securing, and improving the business—subject to the rights available in your location.

When information is disclosed

We do not sell personal information or share it for cross-context behavioral advertising. We may disclose only what is reasonably necessary to hosting, cloud, email, AI, security, payment, accounting, legal, insurance, and other professional providers that support the business; to a customer when we process information on that customer’s instructions; or to authorities and other parties when reasonably necessary to comply with law, protect rights and safety, investigate misuse, or complete a corporate transaction.

Providers operate under their own terms and may process data in the United States or other countries. A signed client agreement or data-processing addendum can establish additional instructions, security terms, subprocessors, and transfer mechanisms for paid work.

Retention

Browser-session drafts and identifiers remain on your device until the session ends, the browser clears them, or you clear them. Chat messages remain in the open page’s memory during the session and are not intentionally persisted in PlinthWeb’s application database. Infrastructure and AI providers may keep limited records according to their own policies and legal obligations.

Direct inquiries, proposals, contracts, invoices, and customer communications are retained only as long as reasonably needed for the relationship, business records, tax and accounting requirements, dispute prevention, security, and legal obligations. When information is no longer needed, we take reasonable steps to delete, de-identify, or securely retain it as required.

Security

We use administrative, technical, and organizational safeguards appropriate to the nature of the information and the services involved. No website, transmission, provider, or storage system can be guaranteed completely secure. Keep unnecessary sensitive information out of preliminary inquiries and use an agreed secure method when a project requires credentials or protected data.

Your choices and rights

Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction, portability, or an objection to certain processing, and to appeal or complain to a regulator. These rights can be limited by identity verification, legal exceptions, another party’s rights, and records we must retain.

To make a request, email [email protected]. You may also avoid the assistant, clear browser storage, or contact PlinthWeb by another available method. PlinthWeb will not discriminate against you for exercising a privacy right provided by applicable law.

Children

The site and PlinthWeb services are directed to businesses and are not intended for children under 13. We do not knowingly collect personal information from children under 13 through the site. If you believe a child supplied information, contact us so we can review and address it.

External services and links

The site may link to or rely on services operated by other companies. Their privacy practices, availability, and content are controlled by them, not PlinthWeb. Review their notices before submitting information or connecting an account.

Changes to this policy

We may update this policy when site features, providers, or legal requirements change. The effective and review dates above identify the current version. Material changes will be presented through the site or another reasonable channel when required by law.