Field-service operations
ForgeFlow turns intake, crew fit, schedule changes, field status, and closeout into one dispatcher-approved operating loop.
Interactive no-backend prototypeWorking prototype
Every control below changes local browser state. Use the navigation inside the product, complete the sample workflow, and reset it whenever you want to replay the story.
Use the reset control inside the application to return to the seed scenario.Loading prototype… / Cargando prototipo…
Starting point
In this fictional scenario, dispatch began in a spreadsheet. Urgent work arrived by phone and email, access notes remained in text threads, and field progress returned through interruption-heavy calls.
An open time slot did not prove that the right certification, vehicle, travel window, or customer access was available. Moving one job could quietly break several later promises.
Customer ask
The modeled brief asks for one day plan that qualifies requests, recommends eligible crews, previews downstream changes, and still leaves the final decision with a dispatcher.
Every crew needs a complete job packet: contact, access, required skill, parts, notes, and the definition of ready for review.
What we designed
Structured intake identifies what makes a request ready. The board explains crew fit, shows travel and capacity, and presents a before-and-after plan before anything moves.
Field status and closeout feed the same local prototype state, proving how dispatch, crew, and manager views can share one record without pretending a backend exists.
Scene by scene
A crew-by-time schedule keeps planned, active, at-risk, and unassigned work in one legible field.
A blank slot can be mistaken for real capacity when travel, skills, and later commitments are hidden.
Select work, change the day, inspect details, or begin assigning the urgent Beacon Dental request.
Priority, window, duration, skill, access, and notes form a complete scheduling request.
Dispatch cannot make a reliable commitment from a one-line email or voicemail.
Open an unassigned request and compare eligible technicians with visible reasons.
The next job carries the contact, access, checklist, parts, and current status into the field.
A schedule without the job packet sends crews back to calls, texts, and office memory.
Advance job status and see the same state reflected back on the dispatch board.
Labor, parts, evidence, exceptions, and the next owner determine whether work is ready for review.
Completed work often waits because the office must reconstruct what happened.
Filter readiness, review the record, and reset the complete demo day.
What the concept connects
This prototype changes local browser state only. It does not send assignments, contact customers, track real crews, or save records.
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Community referral coordinationBring the people, records, exceptions, existing tools, and decisions. We will help define the smallest complete application worth building.
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Choose the urgent request to preview a crew-ready plan.